Privacy Policy

1. Introduction

This Privacy Policy explains how Cycleone collects, uses, discloses and safeguards your personal information when you use our Services. We process personal data in accordance with the EU General Data Protection Regulation (GDPR), the UK Data Protection Act, the Swiss Federal Act on Data Protection (FADP) and other applicable laws. By using our Services, you consent to the practices described herein.

2. Information We Collect

Depending on how you use the Services, we may collect:

• Account information: your name, email address, username, password and contact details when you register an account.
• Payment information: billing address, payment method and transaction details when you purchase subscription services.
• Usage data: information about how you interact with the Services, such as pages viewed, links clicked, search queries and other actions on our platform.
• Device and technical data: information about the device and browser you use, IP address, operating system, and date/time stamps.
• Cookies and similar technologies: We use cookies, web beacons and other tracking technologies to facilitate your use of the Services, remember your preferences, improve performance and deliver targeted content. For more information, see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

1. Service delivery: to operate, maintain and improve our Services; process transactions; send you service-related notices and updates.
2. Customer support: to respond to your inquiries and provide customer support.
3. Analytics and research: to better understand how users interact with our Services and to improve our offerings.
4. Marketing: to send you promotional materials if you have opted in. You may unsubscribe at any time.
5. Security and fraud prevention: to detect, prevent and address technical issues, fraud and other harmful activities.
6. Legal compliance: to comply with applicable laws, regulations and legal processes.

4. Legal Bases for Processing (GDPR/UK GDPR)

If you are located in the EEA, UK or Switzerland, we rely on the following legal bases:

• Contract: to provide the Services you have requested.
• Consent: where you have given consent for specific uses (e.g., marketing emails).
• Legitimate interests: to improve our Services, prevent fraud and manage our business, unless your rights override those interests.
• Legal obligation: to comply with applicable law.

5. Data Sharing and Disclosure

We may share your personal data with:

• Service providers: companies that perform services on our behalf (e.g., hosting, payment processing, analytics, email delivery).
• Business partners: with your consent, we may share data with partners for joint offerings or promotions.
• Authorities: if required by law or legal process, or if we believe disclosure is necessary to protect our rights or the safety of users.
• Corporate transactions: in connection with a merger, acquisition, reorganization or sale of assets, your data may be transferred as part of the transaction.

We do not sell your personal information to third parties for their marketing purposes.

6. International Data Transfers

Your data may be transferred to and processed in countries outside your home jurisdiction, including the United States and other countries. Where we transfer data outside the EEA, UK or Switzerland, we use appropriate safeguards, such as Standard Contractual Clauses or reliance on adequacy decisions.

7. Data Retention

We retain your personal data as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce our agreements. When data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Depending on your location and applicable law, you may have the following rights:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (subject to legal exceptions).
• Object to or restrict our processing of your data.
• Request portability of your data in a machine-readable format.
• Withdraw consent at any time (where processing is based on consent).
• Lodge a complaint with your local supervisory authority.

To exercise any of these rights, please contact us at legal@cycleone.app.

9. Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is guaranteed to be 100% secure, and you understand that any information you provide is at your own risk.

10. Third-Party Websites

Our Services may contain links to other websites that are not operated by Cycleone. We are not responsible for the privacy practices or content of third-party websites and advise you to review their privacy policies before providing personal information.

11. Children's Privacy

The Services are not directed to children under 16 years of age and we do not knowingly collect personal data from children. If we learn that we have collected personal data from a child under 16 without parental consent, we will delete it.